At Future Dev Solutions, we provide professional IT services and software solutions. This Shipping/Service Policy outlines how we deliver our services and our commitment to service quality and delivery standards.
1. Service Delivery
As an IT service provider, Future Dev Solutions delivers services primarily through digital means:
Digital Delivery: Most services, including software, applications, and digital assets, are delivered electronically via secure file transfer, cloud storage, or direct deployment
Remote Access: Services may be deployed directly to your servers, cloud infrastructure, or made available through secure access portals
Code Repositories: Software code and related materials are typically delivered through version control systems (e.g., Git repositories)
Documentation: Technical documentation, user guides, and project documentation are provided in digital format
2. Delivery Timeline
Service delivery timelines are established based on:
Project scope and complexity as outlined in the service agreement
Client requirements and specifications
Resource availability and project scheduling
Dependencies on third-party services or client-provided materials
Specific delivery dates and milestones will be communicated in your project agreement or service contract. We strive to meet all agreed-upon deadlines and will communicate proactively if any delays are anticipated.
3. Service Acceptance
Services are considered delivered when:
All deliverables are provided as specified in the service agreement
Access credentials, documentation, and necessary materials are shared with the client
The client has been notified of delivery completion
Any required testing or review period has been initiated
Clients are typically provided with a review period to test and accept deliverables. Acceptance may be explicit (written confirmation) or implicit (use of the delivered service without objection within the review period).
4. Service Quality Standards
Future Dev Solutions is committed to delivering high-quality IT services:
Code Quality: All software is developed following industry best practices and coding standards
Testing: Services undergo thorough testing before delivery, including unit testing, integration testing, and quality assurance checks
Documentation: Comprehensive documentation is provided for all deliverables, including technical documentation, user guides, and API documentation where applicable
Security: Security best practices are followed in all development and deployment processes
Performance: Services are optimized for performance and scalability
5. Revisions and Modifications
We understand that requirements may evolve during the service delivery process:
Revision rounds are included as specified in your service agreement
Minor adjustments and bug fixes are addressed within the agreed scope
Significant changes or additions beyond the original scope may require additional time and may be subject to additional charges
All revision requests should be submitted within the timeframe specified in your project agreement
6. Post-Delivery Support
Depending on your service agreement, post-delivery support may include:
Warranty Period: A specified period during which we address defects or issues at no additional cost
Maintenance Services: Ongoing maintenance and support services may be available under separate maintenance agreements
Technical Support: Assistance with technical questions and troubleshooting
Updates and Patches: Security updates and critical patches as applicable
Specific support terms and duration will be outlined in your service agreement.
7. Client Responsibilities
To ensure timely and successful service delivery, clients are expected to:
Provide accurate and complete project requirements and specifications
Respond promptly to requests for information, feedback, or approvals
Provide necessary access credentials, APIs, or third-party service access when required
Review deliverables within agreed timeframes
Provide clear and constructive feedback during revision periods
Make timely payments as per the payment schedule
8. Intellectual Property
Unless otherwise specified in your service agreement:
Upon full payment, clients receive ownership or license rights to the deliverables as specified in the agreement
We retain the right to use general methodologies, frameworks, and reusable components developed during the project
Third-party components and libraries are subject to their respective licenses
9. Service Limitations
While we strive for excellence, please note:
Services are provided &qoutas-is&qout based on agreed specifications
We are not responsible for issues arising from third-party services, APIs, or platforms beyond our control
Performance may vary based on hosting infrastructure, network conditions, and client-side configurations
We do not guarantee specific business outcomes or results from the use of our services
10. Changes to This Policy
Future Dev Solutions reserves the right to update this Shipping/Service Policy at any time. The updated version will be posted on our website with a revised &qoutLast updated&qout date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Shipping/Service Policy or need assistance with service delivery, please contact us at admin@futuredevsolutions.com or call us at +92 326 4040596.
